Childcare Overview

Our Advice to Parents Looking for Childcare

First Decision: are you looking for home-based or centre-based care?

Centre care – childcare in a centre, eg. day nurseries, preschools, States nursery classes, playcare and activity clubs.

Home care – childcare at home, eg. childminders and nannies.

Look for what is going to be best for your child but also for your family

It is important to consider where your child is likely to be happiest but also what will fit well into your family routine.

Visit at least three providers to get a good comparison

There are lots of childcarers to choose from of different sizes, locations, costs and types.  They are all very different and it is only when you visit them and meet individual carers that you can get an idea of what might work for you and your child/ren.

Start looking early to give yourself plenty of time

The more time you give yourself the more likely you are to have a choice of providers and to be able to make an informed decision.  For a baby place, this means, start enquiries and visits at the earliest stage that you feel comfortable doing this, but certainly before baby is born.

Always make sure you read the provider’s Terms and Conditions as well as Policies and Procedures BEFORE you pay your deposit

By signing that you agree to the provider’s Terms and Conditions you are agreeing with the provider’s policy and practice too.  It is worth asking for both the T&Cs as well as Policies and Procedures.  If there is something you are unsure about, it is best to find out more at this early stage.

Think ‘what if …’ while you are reading them.  For example, what if my baby developed food allergies as they begin to wean … how would the provider’s T&C’s and policies and procedures respond and support this situation?

Think about if you agree with the provider’s policies and procedures about sleep, dealing with challenging behaviour, if your child is injured by another child…

If you are pregnant, this may be tricky before you have even met your baby, but consider what is important to you as parents now and at the various stages as your child grows.

Further Information

For more information on childcare see the childcare pages of the website.

Parents’ Top Tips

We asked parents what they wished they had known before they made their childcare choice.

Please note: these opinions are from parents and are not those of the Trust.

Don’t be afraid to ask questions

If you think it is important then it is, so always ask the question – such as whether they allow children in their care to watch television and if so for how long; how much outside time do they get; how often do they go on outings and access the garden; do they offer snacks and if so what and how often; what is their protocol for potty training?

Revisit your childcare choice every now and again

Childcare needs do change, e.g. perhaps the arrival of a new sibling, starting school or your job changes.  It may be that revisiting your childcare options could see you find a better, possibly cheaper option going forwards.  Do give us a call if you would like to talk through your options.


Step 1  For safeguarding or child protection concerns contact MASH (Multi Agency Safeguarding Hub) immediately and directly, 01534 519000

Step 2  For all other concerns speak to:

  • the member of staff most involved first
  • then the manager or supervisor if necessary
  • the owner if things are not resolved

If you use a childminder, speak to them directly.

If you are still unhappy go to Step 3.

Step 3  If you can’t solve the problem by talking to your childcare provider, contact the Childcare and Early Years Service (CEYS).

Provide as much detail as possible about the concern including:

  • whether you have discussed the issue with the childcare provider (and if not why)
  • if you want to remain anonymous

It is a good idea to keep emails, letters or other evidence to help explain your concerns.

Email the Childcare and Early Years Service

How concerns are handled by CEYS

They will confirm receipt of your concern within 5 working days.
They will then let you know what they have done within 20 working days.

Concerns about business or contractual issues

If you have concerns about business or contractual issues (fees, tax certificates, deposits) contact the Jersey Citizens Advice Bureau (CAB).

Freephone 0800 735 0249 or 01534 724942
Email the Citizen Advice Bureau

You can employ your friend as a nanny as long as he/she works from your home.  If they want to work from their own home at any time they would need to become a registered childminder.  Please note, unless the friend was accredited or registered, you would not be able to claim Childcare Tax Relief or the Childcare Component of Income Support.  Also, it is worth checking if your friend has up-to-date first aid training, for peace of mind on both sides.

There is no law in Jersey stating at what age a parent can legally leave their child home alone.  However, it is an offence to leave a child if it places them at risk in any way and, as you are legally responsible of your child until they are 16 years old, if anything were to happen you would be prosecuted.  Further information on the website.

Statutory Requirements

The law requires all childcare facilities to be registered if they are charging for care for over two hours without a parent present.

All staff are required to have: a satisfactory ‘fit person’ check (includes DBS and Health check), First Aid qualification, Safeguarding and Infection control.

To ensure your childcare is registered or accredited look for them on our childcare provider listings or ask to see their Certificate of Registration or Accreditation.

All registered childcare is annually checked by the Childcare and Early Years Service at the Education Department.  This means day nurseries, preschools, registered childminders, playcare and activity clubs.

Accredited nannies are renewed annually by the Jersey Child Care Trust.

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